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Terms and Conditions

Terms and conditions


These terms and conditions apply to you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Eat Sleep Play Go, LTD, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using this Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Eat Sleep Play Go, LTD, and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Eat Sleep Play Go, LTD and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using this Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

1. Limitation of Liability

     A. Nothing in these terms and conditions will: (a) limit or exclude your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

     B. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

     C. To the maximum extent permitted by law, Eat Sleep Play Go, LTD accepts no liability for any of the following:

         1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill, or commercial opportunities;

         2. loss or corruption of any data, database, or software;

         3. any special, indirect, or consequential loss or damage.

2. Intellectual Property Rights and Acceptable Use

     A. All content included on the Website, unless uploaded by Users, is the property of Eat Sleep Play Go, LTD, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software, and any other form of information capable of being stored in a computer that appears on or forms part of this Website, excluding any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.

     B. You may, for your own personal, non-commercial use only, do the following:

          1. retrieve, display and view the Content on a digital screen

          2. download and store the Content in electronic form

          3. print one copy of the Content

     C. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Eat Sleep Play Go, LTD.

     D. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, malware, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.

     E. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify Eat Sleep Play Go, LTD for all claims resulting from Content you supply.

3. Prohibited use

You may not use the Website for any of the following purposes:

     A. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;

     B. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

     C. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

4. Registration

     A. You must ensure that the details provided by you on registration or at any time are correct and complete.

     B. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

     C. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

     D. You may cancel your registration at any time by informing us in writing via our contact page (provide link). Cancellation or suspension of your registration does not affect any statutory rights.

5. Password and security

     A. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

     B. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

6. Products of Services Provided

     A. Eat Sleep Play Go is a platform that lists experiences provided by various individuals and companies in various locations around the globe. The experiences offered via the listings are entered in our database by or with permissions from the experience vendor. When not entered by the experience vendor, the information listed is entered by Eat Sleep Play Go staff and approved by the vendor.

     B. Types of experiences offered include expert-guided or self-guided tours that are tailored for families with children or children alone. Our focus is listing experiences that are specifically child and/or family-friendly.

     C. Each listing offers its own unique description along with any ‘extras’ that the experience vendor would like to provide along with the experience.

7. Prices and Payment

     A. Our experience listing prices vary depending on the experience. Pricing is up to our experience vendors.

     B. Payment process is completed through Eat Sleep Play Go’s platform, via PayPal or Stripe processors. Processing fees are paid for by Eat Sleep Play Go, not the purchaser.

     C. VAT is not included in the experience prices.

8. Shipping and Delivery

     A. Eat Sleep Play Go does not sell merchandise at this time, nor does it sell or provide any items that require shipping. If there is information from the experience vendor that is sent to the purchase after a purchase is made, it will be delivered electronically via email correspondence.

     B. If any applicable post-purchase information from the vendor is not received within 24 hours, the purchaser must reach out to Eat Sleep Play Go at letstalk@eatsleepplaygo.com so that the vendor can be reached and the issue can be rectified.

9. Returns, Refunds, and Complaints

     A. Cancellations and Refunds

          1. All of our experiences can be cancelled within 24 hours of the experience date, unless otherwise noted.

          2. For cancellations and refunds to take place, the purchaser must contact the experience vendor via the Eat Sleep Play Go internal messaging system, along with providing the name of the experience purchased, for what date and time, and experience ID, if available. On the experience page the purchaser will find a messaging envelope icon on the bottom right corner of the map feature on the right of the page.

           3. Alternatively, the purchaser can write to the experience vendor directly from the vendor’s profile page. This is the most efficient way to complete a refund.

          4. If the vendor is not responsive within 1-2 business days, please contact the Eat Sleep Play Go team at letstalk@eatsleepplaygo.com and we will resolve the issue for you as soon as possible.

          5. Refunds should appear in the purchaser’s account within 30 days, with the specific amount of time depending on credit card processor used and purchaser’s bank.

               a. Paypal via credit card – up to 30 days

               b. Paypal via PayPal account – 3 to 5 business days

               c. Stripe – 5-10 business days

     B. Complaints Procedure

          1. If the purchaser would like to submit a complaint about a particular experience, Eat Sleep Play Go recommends sending a message directly to the experience vendor for resolution. If the complaint is not resolved within 72 hours, or the complaint is about the experience vendor, the purchaser must email Eat Sleep Play Go at letstalk@eatsleepplaygo.com for resolution. In either message, the purchaser must include experience details such as name, date and time, and ID (if applicable).

          2. Eat Sleep Play Go is unable to provide an exchange of experiences in place of a refund. The experience vendor, however, may opt to do this in place of a refund.

10. Links to other websites

     A. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Eat Sleep Play Go, LTD or that of our affiliates.

     B. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

     C. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

11. Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: (link to privacy policy).

12. Availability of the Website and disclaimers

     A. Any online facilities, tools, services or information that Eat Sleep Play Go, LTD makes available through the Website (the Service) is provided “as is” and on an “Service as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Eat Sleep Play Go, LTD is under no obligation to update information on the Website.

     B. Whilst Eat Sleep Play Go, LTD uses reasonable endeavors to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

     C. Eat Sleep Play Go, LTD accepts no liability for any disruption or non-availability of the Website.

     D. Eat Sleep Play Go, LTD reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

13. General

     A. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

     B. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

     C. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

     D. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

     E. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

     F. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

     G. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

14. Eat Sleep Play Go, LTD details

     A. Eat Sleep Play Go, LTD is a company incorporated in England and Wales with registered number 11303107 whose registered address is Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX and it operates the Website www.eatsleepplaygo.com.
You can contact Eat Sleep Play Go, LTD by email on letstalk@eatsleepplaygo.com.

15. Attribution

These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).


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